Update Effective 10/11/2019
We want HealthPocket to be the most useful, trusted place for consumers to make smart health insurance decisions and save the most money on their out-of-pocket healthcare costs.
Healthpocket.com is an information platform and part of HealthPocket, Inc., a Silicon Valley based technology company. Our team has decades of experience delivering health insurance solutions to consumers and operates a separate website for insurance sales, www.agilehealthinsurance.com. We are part of the family of Health Insurance Innovations (NASDAQ: HIIQ) companies, which includes Health Plan Intermediaries Holdings, LLC. d/b/a Health Insurance Innovations (in California the d/b/a HIIQ Insurance Solutions), Together Health, PAP LLC, Total Insurance Brokers, LLC, and American Services Insurance Agency, LLC, among others.Throughout our site(s) and in communications, we may refer to our parent and sister companies collectively as HPIH.
Information that could identify you, such as your name, birth date, contact information, and health and financial information is your Personally Identifiable Information. Some information standing alone, such as your zip code are not Personally Identifiable Information, but when they are combined with other information, they can become so—for example, your last name, birthdate and zip code.
If you create an account, use our tools, or ask to be contacted (by filling out a form on our site or leaving a message or email), you may be asked to provide Personally Identifiable Information. To take full advantage of our tools and services, it is important that the information is accurate.
We, including HPIH, may use your Personally Identifiable Information to provide customer service, to market or refer products, or request feedback. If you no longer wish to receive communications from us, you can opt out by following the instructions in our most recent communication (click “Unsubscribe” in email, text STOP in response to our text on a mobile device). We do not charge for text messaging, but you may be subject to data charges from your mobile provider.
Be assured, we use high-level technology safeguards to protect your privacy.
Anonymous Information is information that does not identify you. It can include data you give us, like your zip code, age or gender (when not combined with more detailed information). We also collect data such as your IP address, how you found us, what products you search for, and how much time you spend with us. We aggregate this information to understand our customers and to improve our site.
We also use third-party technology, such as Google Analytics, to collect Anonymous Information. In addition to providing us web data, this technology enables us to deliver targeted advertising. We do not control these technologies, nor do we have a say in their privacy policies. You can learn more by visiting www.aboutads.info/consumers and you might be able to opt-out of some of this advertising; visit www.aboutads.info/choices. Opting-out will not block all ads; you may still receive generic ads.
Some browsers have a “Do Not Track” preference that signals you do not want your web activity tracked. These features don’t have an industry standard yet, so we currently do not recognize them.
We will only share your Personally Identifiable Information:
Anonymous Information does not disclose your identity or sensitive information. We may share this information with third parties to develop business strategies and build partnerships that enhance our site and services.
If you contact us for customer service issues, we may first ask you a series of questions to verify your identity. Once we have, we may ask you for additional information as well as access your account, application, policy, etc. to best serve you. You are not obligated to share information, though it may affect our ability to resolve your customer concern.
We use industry-leading, soundly tested technology and protocols to keep your Personally Identifiable Information safe, and we comply with HIPAA security requirements. Unfortunately, no system is 100% full proof. When sharing your information, please take precautions--use security software, keep your software up to date, and be web wise.
Our site(s) is not intended for, nor directed to, individuals under 18 years of age. If you believe that a child has provided information to us, please contact us.
You may opt-out of further communications from us, including HPIH, by emailing us at: email@example.com, calling the toll-free customer support number listed on the homepage, or sending a letter addressed to:
Attn: Privacy Opt-Out
444 Castro St
Mountain View, CA 94041
If you are a resident of California, you have the right to obtain from us a list of what personal information we shared with a third party for direct marketing in the preceding year. The law, California Civil Code Section 1798.83, is called the “Shine The Light” law.
You may make your request once a year. It is free of charge. Under Section 1798.83, we currently do not share any personal information with third parties for their direct marketing purposes.
If you have any questions, please contact us at firstname.lastname@example.org.
HealthPocket is a free information source designed to help consumers find medical coverage. Whether you are looking for Medicare, or an individual and family health insurance plan, we will help you find the right healthcare option and save on your out of pocket healthcare costs. We receive our data from government, non-profit and private sources, and you should confirm key provisions of your coverage with your selected health plan. If you select a plan presented on our site, you will be directed (via a click or a call) to one of our partners who can help you with your application. Our website is not a health insurance agency and not affiliated with and does not represent or endorse any health plan. HealthPocket, Inc. is part of the Health Insurance Innovations, Inc. family of companies (NASDAQ: HIIQ).